Umpqua Bank Fraud Prevention Analyst in Tigard, Oregon

JOB PURPOSE

Proactively identifies possible fraudulent transactions and intervenes to prevent transactions from occurring. May contact customers to confirm validity of transactions. Analyzes fraud trends, emerging fraud schemes, and industry news to recommend proactive fraud prevention techniques and processes. Contributes to continual improvement of departmental procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Partners with various business lines throughout the Bank to monitor and proactively prevent fraud.

  • Monitors customer accounts, transactions, payment processes, and reports to proactively identify, minimize and prevent fraudulent transactions before occurrence.

  • Partners with Bank Protection and Investigations to ensure prompt investigation and response to identified fraud.

  • Routinely contacts customers and other bank associates to confirm the legitimacy of high-risk payment transactions prior to occurrence.

  • Analyzes current processes for opportunities for future fraud prevention and proactive monitoring.

  • Maintains the Enterprise Fraud Risk Assessment, and recommends changes to current processes, responsibilities, and procedures to more adequately mitigate possible fraud schemes.

  • Works with management to define reporting needs and implement dashboards and metrics to monitor and understand risk trends, issues, and opportunities related to fraud prevention strategy and goals.

  • Reviews system reports for high-risk accounts and internal fraud.

  • Compiles ad-hoc reporting and completes analysis requests for management, including data collection.

  • Participates in implementation of new fraud prevention related computer systems, tools, and processes.

  • Tracks enterprise-wide fraud avoidance and possible fraud losses and recommends changes in policies and procedures according to trends.

  • Assists with development of fraud prevention training, based upon risk levels identified in the Fraud Risk Assessment.

  • Assists in the planning, creation, and maintenance of complex analyses requiring a broad understanding of Bank concepts, processes, and analytic techniques.

  • Identifies opportunities for process improvements, including streamlining functions, resolving processing problems, and improving service quality.

  • Utilizes appropriate metrics/analysis techniques to measure staff efficiency, determine system effectiveness, and identify fraud prevention process improvement and system enhancement opportunities.

  • Regularly contributes suggestions for greater fraud prevention efficiency and effectiveness.

  • May be asked to coach, mentor, or train others and teach coursework as subject matter expert.

  • Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities -- knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes.

  • Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.

  • Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.

  • May be asked to coach, mentor, or train others and teach coursework as subject matter expert.

  • Actively learns, demonstrates, and fosters the Umpqua corporate culture in all actions and words.

  • Takes personal initiative and is a positive example for others to emulate.

  • Embraces our vision to become "The World's Greatest Bank."

  • May perform other duties as assigned.

SUPERVISORY RESPONSIBILITIES

n/a

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

  • Bachelor's degree or equivalent prior experience or training in audit, store operations, backroom operations, financial and operational analysis, or accounting/bookkeeping.

  • Working toward Certified Fraud Examiner (CFE) credential, or willingness and ability to obtain CFE within one year of hire.

  • 3 years of experience with a focus on store operations, compliance, analysis, and fraud prevention. Banking industry experience preferred.

  • Knowledge of commonly-used fraud prevention concepts, practices, and procedures and common fraud schemes, including account takeover fraud.

  • Demonstrated knowledge of bank computer systems or similar systems, Microsoft Office software, and data analysis tools and techniques.

  • Willingness to be a continual learner.

  • Ability to train and present to small and large audiences or has the interest in learning to train and present.

PHYSICAL AND ENVIRONMENTAL DEMANDS

  • Work involves sitting, occasional walking, and lifting up to 10 pounds.

  • Requires close visual acuity.

  • Normal office environment.

  • Occasional travel may be required.

Umpqua Bank is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, or disability. We maintain a drug-free workplace and may perform pre-employment substance abuse testing.