Umpqua Bank Financial Pacific Leasing Collections Specialist in Tacoma, Washington

In this role, you will maintain acceptable Effectiveness Collection Percentages on 31-60-day delinquent accounts. You will need to effectively communicate with both internal and external customers to resolve delinquent contracts. You should utilize all internal and external resources available to establish contact, identify appropriate courses of resolution to protect the Company's interest, and to execute the resolution plan in a timely manner. To maintain acceptable levels of productivity; i.e. call volumes, in order to properly service portfolio, you will need to meet and exceed goals, specifically for 31-60-day accounts.


  • Communicate with lessees that are 31-60 days past due via telephone, mail, or personal contact.

  • Responsible for making resolution arrangements when accepting less than total due.

  • Ensure individual call volume meets company standards and calls are made in a professional manner.

  • Ensure assessment and collection of late charges and miscellaneous fees.

  • Maintain complete and accurate collection notes on collection screens so that others will be able to understand conversations, promises and payment plans arranged with Lessees.

  • Understand and utilize Artiva status coding appropriately.

  • Perform extensions, rewrites and forbearance agreements as needed within their authority level or with approval of management.

  • Prepare repossession authorization packets as needed.

  • Provide highest level of Customer Service to all lessees, vendors, brokers and staff.

  • Notify supervisor of any significant situations which may cause harm or loss to the company

  • Maintain confidentiality of all company information.

  • Develop and maintain positive relationships with all Financial Pacific Company managers and staff.

  • Demonstrate compliance with all bank regulations that apply to your position, and keep up to date on regulation changes.

  • Maintain working knowledge of our policies and procedures regarding the Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations that apply to your position.


  • Must be a high school graduate or equivalent.

Physical Requirements and Working Conditions

Work involves:

  • sitting

  • walking

  • lifting up to 25 pounds.

  • occasional Travel

No relocation offered.

About Us

Financial Pacific Leasing (A Subsidiary of Umpqua Bank) is a commercial equipment leasing company located in Federal Way, WA. Established in 1975, we are a leader in the leasing industry and we take pride in our employees. We strive to create a work environment that is rewarding, challenging and a fun experience. Qualified Applicants should enjoy working as a team and independently, possess strong communication skills and have experience in working with a fast paced, goal oriented environment. Excellent benefits and retirement package.

Umpqua Bank is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, or disability. We maintain a drug-free workplace and may perform pre-employment substance abuse testing.